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Visa Guru*

Visa Guru*

All you need when paying
Make an order
AMD 1,000 or AMD 3,000 (Special offer applies*)
AMD 2,000
Advantages
Tariff
Partners
General Information
Advantages

Guru Digital card: AMD 1000 until 31.12.2024.

Issuance of cards in both physical and digital versions 1

0.5-1% cashback for each completed cashless payment 2
(Higher cashback at Visa Guru partner companies)

Interest calculated for positive  balance of the AMD card account: 4% 3

AMD Credit line  with an interest-free period of up to 51 days

Total maximum amount of daily transactions allowed: AMD 4,500,000

Always on your smartphone (available in the AEB mobile app)

Special offers from Visa 

Contactless payments through Apple Pay, Google Pay, AEB Pay

Card types

* Transferring your salary to Armeconombank and by applying for any of the Guru cards before December 31, you will receive Visa Classic, Mastercard Standard, or ArCa Classic salary cards for free. Additionally, you can obtain Guru or Guru Digital cards at a special rate with an annual service fee of AMD 1,000.

You can order a Guru Digital card at a discounted rate through the AEB Mobile application, while for a Guru physical card, you will need to visit any branch or the Head Office.

 

1. Visa Guru / Visa Guru Digital

Our card is available in both physical and digital versions:

- Visa Guru Digital - AMD 2000 (without physical card issuance)
- Visa Guru - AMD 3000 (in case of physical card issuance)"

2. Cashback

In case of non-cash payments using the VISA GURU (as well Digital) card, the cardholder can receive a monthly Cashback, but not more than AMD 10,000 per month.
- 0.5% for each non-cash transaction made in the Republic of Armenia,
- 1% for each non-cash transaction made abroad,
- The refund amount is subject to taxation according to the RA Tax Code. The amount of the refund is transferred after collecting the income tax in the amount prescribed by the law.
Refunds are not provided for utility payments, card-to-card transfers, transactions made with electronic wallets, charitable donations, against the payments made for state services and other state payments, winning games and bets, banking operations ( etc. repayment of loan etc/) .

3. Positive Balance: 4%

Interest calculated for funds in card accounts of AMD 100,001 or more
 Annual nominal interest rate
- 4% for AMD 100,001 and more balance in VISA GURU (including DIGITAL) payment card account in AMD currency,
Annual Percentage Yield:
- AMD 100,001 and more in VISA GURU (including DIGITAL) payment card accounts: 4.04%

The interests are calculated on average daily basis of funds available in the card account and are paid on the first working day following the reporting month.

Why then, if not now?

Make your purchase and take advantage of the interest-free period
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Tariff
Currency
AMD, USD, EUR, RUR
Validity period
5 years
 Card account opening
 Free
Service fee
AMD 1000 until 31.12.2024 (DIGITAL: without issuing a card)
AMD 3000 (in case of issuing a physical card) 
Emergency issuance of cards(reissuance) [12] 
AMD 5000 
 
Annual service fee of an attached, additional card
 AMD 3000
Provision of account statement
Free
Cashback
For each cashless transaction:
- 0.5 %* for each cashless transaction in the RA territory,
- 1 % for each non-cash transaction made in abroad*

Maximum AMD 10,000 per month
 
Annual interest rate is calculated for funds available on card accounts
 Annual nominal interest rate
- VISA GURU (DIGITAL)from AMD 100,001 and more of the account balance in the payment card in AMD currency: 4%

Annual interest rate
-VISA GURU (including DIGITAL) payment card accounts from AMD 100,001 and more: 4.04%
Replacement of the card with a new one, in case of damage and loss of the PIN code of the card, provision of a new card in case of preterm reissue of the card
AMD 3000 
Cash disbursement in encashment points of ARMECONOMBANK OJSC only in AMD and foreign currency(Pos terminal), including through AEB Pay, Apple Pay or Google Pay payment tools 
3%
Cash depositing through "ARMECONOMBANK" OJSC ATMs 
0%
Cash disbursement in encashment points of ARMECONOMBANK OJSC in AMD and foreign currency(Pos terminal), including through AEB Pay, Apple Pay or Google Pay payment tools 
AMD-3%
USD-3% min AMD 1000 
EUR-3% min AMD 1000 
RUR -3% min AMD 1000
Cash depositing at encashment points belonging to other RA banks (ATM, POS terminal) 
3% min AMD 1000
Cash depositing through ATMs belonging to other RA banks
1%
Cash disbursement from "ARMECONOMBANK" OJSC Cash register [42]
AMD-3% min AMD 1000 
USD-3% min AMD 1000 
EUR-3% min AMD 1000 
RUB - 3% min AMD 1000
Cash despositing through ARMECONMBANK OJSC Cash register
AMD-0%
USD-0% 
EUR-0% 
RUB - 1,5%
Cash disbursement with VISA payment cards issued by foreign banks through POS terminals of ARMECONOMBANK OJSC  
AMD-2% min AMD 3000 
USD-2% min AMD 3000 
EUR-2% min AMD 3000 
RUR - 2% min AMD 3000 
Cash disbursement with VISA payment cards issued by other RA banks through POS terminals of ARMECONOMBANK OJSC  
AMD-1% min AMD 1000 
USD-2% min AMD 3000 
EUR-2% min AMD 3000 
RUR - 2% min AMD 3000 
Cash disbursement in abroad  
3% min AMD 3000 
Cash disbursement in abroad, as well as through ATMs of banks not being members of ArCa in RA 
2% min AMD 3000 
Performing non-cash transactions with a card 
0% [21]
Removing a card from Stop List (*unblocking a blocked card with AEB Mobile application for all VISA type and currency cards-free of charge)
 AMD 2000
 
Number of cashout transactions per day
 10 times
 
Increase in the number of encashment or total transactions per day
 AMD 1000
 
Total maximum amount of encashment transactions allowed in one day
AMD 1,500.000
USD, EUR 3.000
RUR  125.000
 
 Total maximum amount of  transactions allowed in one day 
 
AMD 4,500.000
USD, EUR 9.000
RUR  375.000
 
Increase in the limit  of encashment or total transactions per day
AMD 1000
Increase in the limit and the number of encashment or total transactions  for the entire period of validity of the card
 0.1% of added limit, min AMD 5,000, AMD 5,000 in case of number   
 
Transfer to another existing account of the same client at "ARMECONOMBANK" OJSC
3%
Card-to-card transfers to cards of the Bank [10] 
AMD 3% 
 
Card-to-card transfers to cards of member banks of the Armenian Card system and non-member banks of the Armenian Card systems and to banking cards working with the Armenian Card system through H2H channel [10] 
AMD 3% 
Transfers to international VISA cards from Bank cards through "AEB Mobile" and "AEB Online" systems via Visa Direct system from the Bank cards [32]
AMD 1.5%, minimum AMD 1 000 
USD 2%, minimum AMD 1 000 
EUR  2%, minimum AMD 1 000 
 
Transfers from card account in favor of other RA bank (*with AEB Mobile application-free of charge) 
 3% 
 
Transfers in favor of other clients of "ARMECONOMBANK" OJSC (*with AEB Mobile application-free of charge)  
 3%
 
Sending an SMS message [11] 
AMD 20 
 
Installation of international STOP LIST [22] 
 AMD 9000 Weekly 
 
Application for appeal of transactions made with card (including virtual) at service points through POS terminals (for AEB cardholders) if the amount under appeal exceeds AMD 7,000 [13] 
AMD 5,000
 
Application for appeal of transactions made at service points through POS terminals(also virtual) (for AEB cardholders) [13]
AMD 10,000 
 
Acceptance of chargeback application of transactions made at AEB encashment and/or service points by the cardholders of other banks, if the amount under appeal does not exceed AMD 10.000
AMD 5,000 
 
Payment of electronic state non-cash payments, including payment for products sold at auctions of the CESA service at  service points of member banks of the ArCa system 
AMD 200
 
Replenishment of card account with Cash-in terminals located out of “ARMECONOMBANK” OJSC BRANCHES [14]
AMD 400 
Replenishment of card account with Cash-in terminals located in “ARMECONOMBANK” OJSC BRANCHES [14]   
Free 
Maximum amount of a single encashment transaction from ARMECONOMBANK OJSC ATMs [40]
AMD 500,000 
Commission fee from a transaction made with InecoPay system
 AMD 200
Replacing the status of the card with a forced change of the PIN code
 AMD 1000 
Commission fee charged for making payments through PAYMENT.AEB.AM  website [15]
0.3% 
Commission fees charged from signing a CMTL agreement through INSURANCE.AEB.AM website [16]
0.5% 
 
ATTENTION:
10 Transactions (card-to-card transfers, obtaining codes for mobile phone prepaid cards, utility payments, viewing account statements, etc.) can be carried out via Internet (through www.ArCa.am website), if the client has previously submitted his/her e-mail address in writing to ARMECONOMBANK OJSC.

11 After each  transaction made with the card, at the customer's request, ARMECONOMBANK OJSC sends an SMS message to the customer's mobile phone. In order to activate the mentioned service, the client informs ARMECONOMBANK OJSC in writing of his/her mobile phone number and the amount, in case of exceeding which he /she wants to receive an SMS message, and the minimum threshold for AMD cards is not less than AMD 200,  USD 1 for USD cards , 1 EUR for Euro cards and 50 RF rubles for Russian Ruble cards.When making a transaction on the Internet, the client receives an SMS message containing the code of ArCa 3-D Secure, MasterCard Securecode, Verified by Visa  systems to his mobile phone if the website is secured by ArCa 3-D Secure, MasterCard SecureCode or Verified by Visa systems. Subscribers of RA mobile operators can use the USSD information and management system.
The Bank sends a free SMS message to the client's mobile phone about the receipt of the pension amount.  In order to activate the mentioned service, the client informs ARMECONOMBANK OJSC in writing of his/her mobile phone number .

12  In case of an urgent card order, the card is provided to the customer on the next working day after 16:00 at TIGRAN METS branch. (49 and 49/1 Tigran Mets Str., Yerevan).

13 The tariff is applied in case if it turns out that the transaction has been made by the client as a result of appeals process or as a result of the client violating the rules of using the card or by such consequences, in case of which the groundlessness of the appeal application is justified (proved).

14 The minimum limit for transactions carried out with Cash-In terminals outside the Branch of ARMECONOMBANK OJSC is AMD 100, the maximum is AMD 100,000. The minimum limit for transactions performed with the CashIn terminals located in the branch of ARMECONOMBANK OJSC is AMD 100, the maximum - AMD 200,000.

15 1) In the case of cards issued by other RA banks providing certification through the Arca system, except for cards issued by VTB Armenia Bank CJSC, the commission fee of the executed transaction is 0.9%; 2) In the case of MasterCard, Visa cards issued by banks that do not provide certification through the Arca system, the commission fee for payment card transactions is 2.5%.

16 1) In case of cards issued by other RA banks providing certification through the Arca system, the commission fee is 0.9%; 2) In case of MasterCard, Visa type cards issued by banks not providing certification through the Arca system, the commission fee is 2.1%.

21 Except for making charging payments of wallets (electronic money), in case of which 3% is defined

22 The present tariff is applied when transactions with lower limits are made with lost cards of the clients

31 In case of cashless payments through VISA GURU (DIGITAL) digital card the cardholder receives a Cashback in the following amounts and terms, but no more than AMD 10.000 per month.
      - 0.5 %* for each cashless transaction in the RA territory,
      - 1 % for each non-cash transaction made in abroad*,
      - The refund is calculated on a monthly basis and is transferred to the cardholder's VISA GURU card account every month until the last working day of the month following the reporting month, moreover if the cardholder closes the card before the expiration date during the reporting period, then the refund is not paid for that month.
     - The cashback amount is subject to taxation in accordance with the RA Tax Code. The cashback amount is transferred after charging the income tax in the manner prescribed by the law.

* Refunds are not provided for utility payments, card-to-card transfers, transactions made with electronic wallets, charitable donations, against the payments made for state services and other state payments, winning games and bets, banking operations / etc. repayment of loan etc/) .

32 The below-mentioned restrictions are applied in VISA Direct transfer system - Maximum limit of one transfer-AMD 500 000, USD 1000, EUR 1000, - Maximum daily limit of transactions per customer-4 - Maximum daily amount of transactions per customer AMD 1 000 000, USD 2 000, EUR 2 000.
You can get acquainted with the list of countries, where it is possible to transfer amount to cards of VISA payment system thanks to Visa Direct system at the following link

33 VISA GURU DIGITAL card is provided for a period of 5 years. The annual service fee of the card is AMD 2000. VISA GURU DIGITAL is the digital card without physical presence and is located (registered) in a virtual environment. The possibility of withdrawing money with the card is blocked, the rest of the terms of service are in accordance with the valid conditions set for the Visa GURU card type.

40 In case of cash disbursement from ARMECONOMBANK OJSC ATMs through Apple Pay or Google Pay payment tools, the maximum amount of a single withdrawal transaction makes AMD 150.000.

42 When submitting an application for account closure, in case the account balance is less than AMD 1000 or equivalent foreign currency, the amount of charged commission is set without applying the minimum amount requirement.

***Visa card benefits can be found by following link

• The card is issued upon the submission of the required documents by the Client to the Bank and is provided to the Customer within maximum 5 working days.

• Transactions in a currency different from that of the currency of the card account are calculated in the rates defined by the Bank for the sale and purchase of the appropriate currency as of the date of the transaction, due to which the Bank shall not bear any responsibility for the differences in the transaction amount.

• ATTENTION: INTERESTS ON YOUR DEPOSIT ARE CALCULATED BASED ON THE NOMINAL INTEREST RATE AND THE ANNUAL PERCENTAGE YIELD SHOWS THE INCOME YOU WOULD REALIZE, IF YOU WOULD HAVE ADDED THE RECEIVED DEPOSIT INTERESTS TO THE DEPOSIT. YOU WILL FIND THE ORDER OF CALCULATING THE ANNUAL PERCENTAGE YIELD ON  www.aeb.am. 

• Interests accrued on the balances of the cards are capitalized monthly.  

• Interests are accrued daily on the balances of the cards, as well as on the added amount balance, and on the capitalized amounts

• The Bank is entitled to amend the size of interests paid for the monetary funds available on the card account, unless otherwise defined by the Agreement.

• There is no limit in the minimum initial amount for card opening.
• Interest paid against card accounts is subject to taxation with income tax under tax legislation of RA.

• In case of contract disputes the depositor shall apply to the Bank in written form and will receive the reply to such request within 10 Business days. In case of disagreement with reply, the depositor has the right to apply to the court or to the Financial System Mediator.

• To open a card account, the customer shall submit the below mentioned documents to the Bank:
      - Identification document,
      - Document containing public services number or reference about not-receiving public services number,

• On the purpose of due diligence of the customer envisaged by RA law on “On Combating Money Laundering and Terrorism Financing”, the bank may request additional documents or other information from the consumer based on <> principle, as well as ask the consumer additional questions during oral communication.

• In compliance with the agreement signed with USA, to find out if you are a USA tax payer, financial institutions may collect additional information about the agreements, contracts, cooperation, membership signed by financial institutions, which may have a direct impact on the consumers (e.g. foreign account tax compliance act (FATCA))

• With periodicity of at least 30 days the Bank provides the customer with the account statement, except the cases when no debiting or crediting to such account occurs within the reporting period.

• Should the negotiations fail to settle the disputes and disagreements between the Bank and the customer, the latter can apply to the court or the Financial System Mediator.

• The customer's right to manage the account and monetary funds available on it may be limited in the cases prescribed by the law - court decision, ban on the account based on the decision (hard copy or electronically) of the tax or other authorities of Compulsory Enforcement Service.

• Cash facilities available on the account may be written off without the customers consent in the cases prescribed by the law-  court decision, based on  the decision (hard copy or electronically) of the authorities of Compulsory Enforcement Service or in the cases stipulated by the Agreement signed by and between the Bank and the customer.

• Deposits are guaranteed pursuant to the Armenian Law on Guaranteeing the Recovery of Deposits of Individuals. Deposits are guaranteed as follows:.
     -In case of deposits in Armenian drams, the deposit is guaranteed for AMD 16 mln.
     -In case of deposits in foreign currency, the deposit is guaranteed for AMD 7.0 mln
     -In case of deposits both in Armenian drams and in foreign currency: if AMD deposit exceeds AMD 7.0 mln, only the AMD deposit is guaranteed for AMD 16 mln
     -In case of deposits both in Armenian drams and in foreign currency:  if AMD deposit is smaller than AMD 7.0 mln, the AMD deposit is guaranteed in full and the foreign currency and  the  foreign currency  is guaranteed for the balance of AMD 7.0 mln and recovered AMD deposit
Partners
Select a field
Cashback
%
%

*By paying with Visa Guru or Visa Guru Travel cards, you will receive 0.5% cashback for each non-cash transaction inside Armenia plus higher cashbacks from the AEB Guru partners presented below:

*Attention. The payments should be made through POS terminals of Armeconombank

 

HIX
Clothing
Cashback
2%
Learn more
Samurai Sushi Bar
Restaurant
Cashback
5%
Learn more
Wow Glamping
Hotel
Cashback
2%
Learn more
Royal Kids
Children's clothes and shoes
Cashback
2%
Learn more
Esculap
Pharmacy chain
Cashback
2%
Learn more
SIRMED
Medical center
Cashback
5%
Learn more
Elf Decor
Building material
Cashback
2%
Learn more
Ruben Shinmarket
Building material
Cashback
2%
Learn more
Pizza di Roma
Pizzeria
Cashback
5%
Learn more
Local's by Baguettes & Delices
Caffè
Cashback
5%
Learn more
Lady Zone Fitness Centre
Fitness
Cashback
5%
Learn more
Queen Burger
Fast food
Cashback
5%
Learn more
Galetti Mens Shop
Men's clothing and shoe store
Cashback
5%
Learn more
Ran Oil
Gas station
Cashback
2%
Learn more
Raf Kanian
Shoes, accessories, etc.
Cashback
5%
Learn more
Adidas
Sportswear, shoes and accessories
Cashback
3%
Learn more
General Information
 Card type  
Punct Payment  
 Payment and settlement systems
PunctVISA  
Types of transactions executed through the card 
Punct Through the the bank's cards, the customer can perform the following operations: cash withdrawal, non-cash payments in trade and service outlets, card-to-card transfers.
Punct PIN code shall be kept secret and it is not allowed to disclose or make it accessible to third parties. Do not keep PIN code in the wallet. Only the customer should know PIN code.
Punct After memorizing PIN code written in the envelope we recommend you to destroy the envelope
Punct While making a transaction and entering the wrong PIN code for three (3) times successively, the card will be blocked, it may be confiscated as well and the customer won’t be able to use the account until the latter applies to the Bank in written to unlock the card.
Punct While entering PIN code in the presence of third parties or cameras the customer should be careful not to disclose the PIN code to third parties. In the evening hours it is preferable to use ATMs located in well-lighted and public places to avoid card theft and fraud. The customer should not provide third parties with PIN code or let them make transactions instead of him/her.
Punct Do not enter the PIN code while making online purchases. It is necessary to keep all the documents and receipts connected with the internet transaction. To be sure that the sending of information about the card is encrypted, check whether he address of the website (URL) of the particular outlet starts with https:// index. At the same time, at the ridge of the browser should appear the image in visage of closed lock.
Punct ArCa 3-D Secure, MasterCard® SecureCode and Verified by Visa® (VbV) systems are available in Internet outlets to enhance the security of card transactions. These systems offer the modern level of security for the transactions made with ArCa, MasterCard and Visa cards, based on sending SMS messages to cardholder with a code for a single use. Every time cardholder make a transaction in trade outlets, using the aforementioned systems, he/she will receive SMS message with a code for one use only, which should be immediately entered in the appropriate place, otherwise the transactions will be declined. Moreover,  cardholder must not provide third parties with the code and in case of the absence of mobile phone number or its change, cardholder should apply to the bank personally. In exceptional cases, upon the bank’s consent, cardholder can notify the Bank by other means of communication based on the written application
Punct While using ATM situated in a closed area, the access of third parties should be banned. Card reader devices having access to ATMs and located in aforementioned areas, should not require cardholder's PIN code. In case of entering the PIN code by mistake, block the card and apply to the Bank.
 
Obligations and Rights of the Bank
The Bank is obliged to:
Punct Secure Card service according to the rules adopted by the appropriate payment and settlement service for the given card.
Punct Provide the cardholder with the account statements in the manner and cases set by Terms./p]
Punct Block the card after the notification on the card loss or theft by the Customer.
Punct Keep banking secrecy regarding the cardholder in compliance with RA Legislation and the agreement.
The Bank is eligible to:
Punct Reject card transactions, if the requested amount exceeds the payment limit.
PunctImpose restrictions on the funds available on the account in the manner and cases prescribed by RA legislation based on court, compulsory enforcement and tax authorities’ decisions.
PunctCharge fees set by Tariffs from the account without acceptance, set off the Customers all receivables owned, and other loan or monetary liabilities to the Bank.
 
Obligations and Rights of the Cardholder
The cardholder is obliged to:
Punct Pay all fees and penalties related to card and card account service set by Tariffs.
Punct Immediately notify the Bank about the loss of the card or the PIN code being available to third parties to block the card 
Punct Provide identity card at the request of the servicing employee.
Punct Not to pass the card or attached cards or the PIN code to third parties.
Punct Notify the Bank about the changes in identity card, phone number, place of work, residence and other information previously provided to the Bank within three calendar days.
Punct Pay the special (preferential) tariffs (envisaged for the cards which are issued and maintained for the purposes to receive salary, scholarships or to execute other kind of payments through companies cooperating with the Bank) agreed between the Bank and a partner company, unless otherwise agreed between them. In the cases when the Bank stops the cooperation with a company or the customer stops receiving card payments through the cooperating company the preferential tariffs must be suspended and the customers should pay in compliance with Tariffs.
The customer is eligible to:
Punct Get cash from ATMs and POS terminals, make non-cash payments or execute other transactions offered by the Bank within payment limits of the card account
Punct Get more than one card, additional cards after submitting an application to the Bank and paying all the fees defined by Tariffs.
Punct Order and receive a new card/attached card instead of expired and damaged ones
Punct Transfer cash or non-cash money to the card account
Punct Receive account statements in the manner, cases and periodicity prescribed by Terms
Attention! You have the right to communicate with the financial institution in the way you prefer, by mail or electronically. Receiving information electronically is the most convenient. It is available 24/7, eliminates the risk of losing paper information and provides privacy.
Punct Receive short message (SMS) for each transaction made by card in case of using the service 
Punct Appeal transaction executed through card account within the terms and order set by Terms
 
Liability  
Punct The Bank should be liable to the customer in the manner and extend prescribed by RA legislation for the disclosure of the Customers information constituting bank secrecy by the breach of RA Legislation
Punct The Bank shall not be liable for the damages caused to the customer as a result of illegal use of the card, if the monetary funds have been withdrawn from the customer’s account by the identified Customer or the latter’s representative or upon the use of the Customer’s Identification Data, as well as in other cases prescribed by RA Legislation.
Punct The Bank shall not be liable for the damages caused to the customer as a result of illegal use of the card, if the funds have been withdrawn from the Customer’s account due to the latter’s intentional or negligent actions, or in the cases when the Customer’s identification data has been known and used by third parties as a result of deception or other kind of frauds.
Punct The Bank shall not be liable for the transactions executed by third parties as a result of card loss or theft, except the cases when monetary funds have been withdrawn from the account as a result of the card not being blocked after the Customer’s notification on card loss or theft.
Order and Conditions of Card Blocking, Unlocking
Punct The Bank blocks the card upon the Customer’s notification about Card loss/theft or after revealing a transaction made by third parties.
Punct The Bank may block the card in case of non-fulfillment of obligations by the Customer, as well as restrictions imposed on the account in compliance of RA Legislation and the Terms.
Punct The Bank unblocks the card once all the grounds for blocking are being settled. The Bank unblocks the card within one banking day after the Customer applies to the bank for unblocking the card and makes all the payments defined by Tariffs for unblocking.   
Punct The card may be blocked by the Bank when suspicious card transactions have been implemented and the Bank could not contact the cardholder. Should the card transactions be made at lower limits in accordance with the rules defined by PSO, and should the Bank not be able to get in touch with the customer, the employees are eligible to enter these cards to international STOP LIST and charge commissions from the card account of the customer at tariffs and rates set by the Bank.
Punct Should the customer fail to pay annual service fee or other fees for more than 3 months, the Bank will close(block ) the card, without informing the cardholder. Unblocking occurs only after the debts payment.
Punct The Bank can refuse to unblock the card, if the card has been blocked because of the restrictions, set within the terms of the law, or the fee for unblocking has not been paid, or when unblocking of the card can cause financial losses, which can't be paid by the means available on the card.
Punct In case of card loss or theft, the customer shall immediately inform the Bank thereof through phone call  (+37410530761, +37410510929 or  +37496012816), based on which the Bank  blocks the account to ensure the safety of funds available on the account. The unblocking of the card is carried out upon the customer application
 Card Transaction Appeal Order and Terms
Punct The Customer may appeal transactions or a specific transaction executed through the card by submitting an application or a complaint (hereinafter ‘’Complaint”) to the Bank in a defined manner.  
Punct While accepting the Customer’s complaint a confirmation, a receipt or a copy of the complaint shall be provided to the Customer signed with the Bank’s employee accepting the complaint.
Punct The application-complaint is being discussed by the Bank and the answer is provided within 10 working days after the receipt of the complaint.
Punct If the customer submits an application-complaint within 15 days after being informed about the transaction to be appealed, the Bank may satisfy the Customer’s claim within 90 days after the receipt of the application-complaint if there are evidences that the transaction has been made without the identification of the Customer or the use of Customer’s Identification Data, the Customer is not at fault for the transaction, as well as the transaction has not been executed as a result of disclosure of the card, card data or Customer Identification data to third parties  due to the Customer’s deliberate or negligent actions, or as a result of other such kind of frauds 
Card seizure
Punct In case of card theft it is recommended to inform law enforcement bodies as well and submit the evidence of to the bank which will serve as a base to provide law enforcement bodies with the information on attempts of illegal use of the card upon the latters’ request.
Punct In case of card seizure, the customer shall apply to the Bank to get it back. The Bank provides the Customer with the card within 10 working days. 
Punct In case of card loss or theft the customer must immediately inform ArCa processing center by phone call (59-22-22) or the Bank to block the card. Afterwards, the customer shall apply to the Bank to receive a new card.
Punct The customer should be careful and not forget to take the money and the card from an ATM. In case of not taking the card, a signal may sound and a few seconds later the card will be swallowed by the ATM.
Order, Conditions and Terms of Card Re-issue
Punct The Bank reissues the card without the cardholder's additional application within 15 days before the expiry of the card unless:.
Punct The Bank employees could not contact the cardholder
Punct The cardholder has rejected the Bank's offer to reissue the card
Punct The cardholder applied to the Bank beforehand (at least 30 days before the expiry of the card ) to close the bank account.
Punct No transactions has been made for 365 days preceding the end of the validity period of the card and the account balance is less than AMD 50,000 or its equivalent in foreign currency,
Punct The cardholder has outstanding card debts towards the Bank
Card security rules
Punct While getting the Card, the cardholder must sign in the field of signature on the opposite side of the card. In case of absence of a signature, or its discrepancy the card service will be declined. It may cause additional expenses as well as possibility of fraud transactions. The card should be kept in a safe place, away from other people, humidity, high and low temperature and strong magnetic field. Mechanical damages or excessive bending should be avoided
Punct The card must be kept inaccessible to third parties, not left to third parties for payment or handed over to third parties.
Punct In case of noticing additional devices, wires, adhesive tapes and other suspicious means attached to the ATM, its keyboard or card reading devices, the Customer should refuse to execute transactions immediately notifying the Bank thereof. It is recommended to make card purchases only from well-known and reliable trade outlets. The Customer should not send his/her card details (card number, expiry date, etc.) by e-mail to third parties. In trade outlets the Customer should show and give the card only to the cashier. While executing transaction the customer should keep the card within his/her eyeshot and should not allow the cashier take the card away from the service center.
PunctWhile making transactions via POS terminals in trade and service outlets the customer should be provided with two receipts, and by the cashier's request one of these receipts must be signed by the latter. In some outlets transactions are made via manual printers and the necessary information is written down by a cashier. In this case the document should be made in 3 copies. Before signing the document, the customer must be sure that the amount of money from the purchase, received service or the value of cash coincides with the amount indicated on the receipt. One should never sign the document, if the amount of money is not pointed on it. Cardholder must get his/her copy of the receipt and keep it.
Punct Be aware of a message received by E-mail address, which contains attached files or unknown website addresses. It can endanger the revelation of important and secret information by the help of computer virus or other infected software.
Punct Install the latest versions of anti-virus and anti-hacking programs in your computer and update their databases on time. It is also necessary to update other programs of your computer periodically.
Punct Never answer to the questions through e-mail which contain information on cardholder personal details. If you are required to inform your bank code (don't confuse it with PIN code), passport number or other similar information by phone or by other means of communication, don't inform anything, unless you are sure in legality of the request.
Be aware of false website addresses bearing close resemblance to the website or the e-mail address of a corporate entity, which will likely mislead you.
Punct Do not close the browser window only. To exit the website follow the appropriate instructions, otherwise someone else may have access to that site.
Punct Avoid making financial transactions in joint outlets, which offer services by internet (Internet-cafe, etc.).They may have special software which can register cardholder's actions and reveal all the details typed through the keyboard of the computer.
Punct If the transaction is terminated by cardholder or some error occurs during termination, the cardholder must require to immediately destroy the cashier's copy of document in his/her presence. Cardholder's copy must be kept, which will allow to dispute the particular transaction in short term, in case of deceit by cashier, and freeze cardholder's money related to the terminated transaction
Punct If you return purchase, paid by card, require and keep the appropriate document from the outlet. The document must contain all the details on terminated transaction (card number, initial date of transaction, verification code, returned cash).
Card account closing terms and conditions
Punct In case of card termination, the card must be returned to the Bank within 5 business days. Should the cardholder fail to return the card after the submission of  the application on the account closure, the latter will suffer the risk of false transactions made by the card and must compensate the card in international Stop List by fees and tariffs set by the Bank.
Punct The account is closed at any time by the customer's request.
Punct The account may be closed by the Bank in the following cases:
- when the amount of funds held in a customer's account is less than the minimum amount specified in the Tariffs for that account, unless such amount has been recovered within one month of the date of the bank's notice
- in case of absence of operations with the given card  within a year,
Punct In case of closing the account, the balance of the the funds available on the account shall be given to the customer or transferred to another account upon his/her instruction, not later than within seven days after receiving the relevant written request from the client.
To get acquainted with the tariffs and conditions (information summaries) of the service for the previous year, please visit the link:
Updated: 07/11/2024 11:15
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