FAQ

General Information
  How to register for AEB Mobile system? 
Punct It is required to download the app from App Store (IOS operating system) or Play Store (in case of Android operating system) and register in the system by following the steps of the app
  How to activate AEB Mobile application? 
Punct  If you are not a customer of the Bank, you should apply to the Bank and sign an agreement, after which the  application will be activated
Punct If you’re a customer of the Bank, you can either apply to the bank or send an email message to the Bank’s email address from which you’ve received the security code while signing up with the app. or apply through My Profile/ Messages section of the app. attaching your ID  
 Is it possible to activate Aeb Mobile system without visiting the Bank? 
Punct If you’re a physical entity/legal entity (PE)  customer  of the bank you can either apply to the bank or send an email message to the Bank’s email address from which you’ve received the security code while signing up with the app. or apply through My Profile/ Messages section of the app. attaching your ID 
 Is it possible to register in the system via  another email? 
Punct Yes, it is.  
 Is it possible to change email address? 
Punct Yes, by logging in to the section of My Profile.
 How to activate Touch ID (fingerprint) or  Face ID to login to system? 
Punct Select Settings from My Profile section and activate Log into the system with Touch ID (fingerprint) or Face ID, if it has already been activated on your  phone. 
 What should one do in case of not receiving the security code on email or phone number? 
Punct  Contact Customer Support Center on (+374)10510910 or 8686  phone number. After identifying you, a new, temporary  password will be sent to you.  Afterwards you can complete the registration with the system.
Punct Apply to the Bank 
Punct Send a message to the bank’s email address attaching you ID. 
Punct Leave a message on the Bank’s website
  How many times one can enter an incorrect password? 
Punct  The system will be locked after entering an incorrect password 3 times in succession
 In case AEB Mobile system is locked, how to apply to the Bank to unlock it? 
Punct Contact Customer Support Center on (+374)10510910 or 8686  phone number. After  identifying you, the system will be unlocked 
Punct Apply to the Bank 
Punct Send a message to the bank’s email address attaching you ID 
Punct Leave a message on the Bank’s website  
  Is it possible to use Aeb Mobile system on more than on smart device? 
Punct Yes, it is. 
 Is it possible to copy or duplicate the transactions executed through Aeb Mobile system? 
Punct Yes, it is. After viewing the document of the transaction, you can choose the button “ Duplicate” on the  document. 
 Is it possible to cancel the transactions executed through Aeb Mobile system? 
Punct Yes, it is. In order to cancel the transaction executed via Aeb Mobile system, you should write a letter to the Bank from the section of My Profile/Messages. 
      How to activate and use AEB Mobile application?
Punct Download AEB Mobile application.  Apply to any branch of the Bank and fill in an application-form after which a message containing AEB Mobile application’s username and initial password will be sent to the email address provided by you. Then you will receive second message with activation code and PIN code. By the username and activation code sent to your email address you will be registered in AEB mobile application. After the successful registration your username will be  automatically filled in. After entering the initial password sent by 1st message you should enter the PIN code sent by 2nd message.  
AEBMobile: How to activate a newly downloaded AEB Mobile application in case of damage or loss of the mobile phone, not remembering PIN code or acquiring  a new mobile phone ?
Punct We kindly ask you to check the compliance of the code entered into the system by you with the registration code provided by the Bank. The mentioned message is received in the case when the code entered into the system does not correspond to the code provided by the Bank. If the code entered by you corresponds to the code provided by the Bank but you continue to receive the aforementioned message please contact the Bank’s Customer Support Center or visit any branch of the Bank.
AEBMobile: When logging in, I receive the following message: “Connection failure. Please, check the internet connection”. What does that mean?
Punct Please, check your mobile phone’s internet connection.  If your cellphone is not connected to the internet, we kindly ask you to connect the phone to the internet and repeat the activation process.  
AEBMobile: Am I allowed to use the activation code twice?
Punct The same activation code cannot be applied for more than one registration. It can be used only once during a registration. In case of deleting the application or the token, please contact the Bank to get a new activation code and a PIN code. p]
AEB Mobile: What will happen if I enter an incorrect PIN while generating one-time password?
Punct The software does not verify the accuracy of the PIN code entered by you and one-time password may generate an incorrect PIN code as well, however in case of such discrepancy of PIN code and one-time password the software will not allow to sign up and proceed to the next steps.  
Are penalties applied in case of early loan repayment?
 
Punct Penalties are applied for some loan types. Please, get familiar with the loans and their terms and conditions of "ARMECONOMBANK" OJSC. 
Is it possible to make insurance for further years of the pledged cars taking into account the loan amount balance?
Punct Yes, it is possible. Please, get familiar with the "ARMECONOMBANK" OJSC loans granted for car acquisition from primary and secondary markets.
Is it possible to get a loan with real estate collateral without the documents certifying the income?
Punct Yes, it is possible. Please, get familiar with the loans with real estate collateral of "ARMECONOMBANK" OJSC.
Loan under the pledge of real estate.
Credit line with real estate collateral.
 
Is it possible to get a new loan or credit line before fully repaying the old one?
Punct It is possible in some cases. Please, get familiar with the loans and their terms and conditions of "ARMECONOMBANK" OJSC .
Is it possible to pledge a real estate located in a region as loan collateral?
Punct Yes, it is possible. Please, get familiar with the loan with real estate collateral of "ARMECONOMBANK" OJSC
Is it possible to acquire a standardized gold bullion on-credit?
Punct You can acquire a standardized gold bullion on-credit from "ARMECONOMBANK" OJSC.
Is interest capitalization possible in case of not receiving the interest amounts?
 
Punct In case of Child deposit, yes, it is possible; in case of term deposit, no, it is not possible.
 Is it possible to get accrued interest amounts in case of premature withdrawal of the term deposit?
Punct In case of term deposits, no (with the exception of Child deposit, in case of which the interests of the deposit are capitalized); in case of on-demand deposits, yes. Please, get familiar with the on-demand deposit account and term deposit of “ARMECONOMBANK” OJSC.
   
Is it possible to add amounts to the term deposit placed for up to 6 months term?
Punct “ARMECONOMBANK” OJSC does not provide such an opportunity.
It is possible to transfer interest amounts accrued against the deposit to the card account?
Punct “ARMECONOMBANK” OJSC provides you with the opportunity to get the interest accrued against the deposit through a card account; the card is provided FREE OF CHARGE.
Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?
Punct Should the deposit be placed for 274 days or longer or be prolonged for a term no shorter than the aforementioned, the Depositor may supplement the Deposit only by the 180th day preceding the expiry of the (prolonged) term of the Deposit and only with amounts not exceeding  the Deposit balance existing at the moment of placement (prolongation).
In case of “Convenient-new” term deposit, the deposit may be supplemented up to the 90th day preceding the expiry of the term of the deposit and only with amounts not to exceed the double of the deposit amount placed. In case of prolongation of the deposit, the amounts may be added  up to the 90th day preceding the expiry of the prolonged term of the deposit and with the amounts not exceeding the double of the deposit balance existing at the moment of prolongation.
    Is credit line provision via pension plastic card possible?
Punct Yes, the provision of credit line through pension plastic cards is possible. See the terms of  “ Pension” credit line.
Is it possible to choose PIN code of plastic card personally and in due course of time, if necessary, change it via the ATM, without visiting the Bank?
Punct "ARMECONOMBANK" OJSC, highly valuing the safety and protection of your assets, refrains from providing such a possibility.
Is it possible to enlarge the permitted daily encashment limit of ArCa plastic cards?:
Punct "ARMECONOMBANK" OJSC, if necessary, applying individual approaches towards its customers, may change the encashment limit.
Is it possible to replenish the card account via the “TelCell” system.
Punct “ARMECONOMBANK” OJSC does not provide such service yet.
Is it possible for one of the family members to make use of the plastic card in case of the Cardholder’s absence from the country
Punct It is possible to attach another card to your card with separate PIN code, through which the members of your family can use your card account.  
Is it possible to credit an amount to the card and afterwards, if necessary, to transfer it to another card account?
Punct Card-to-card transfers can be executed via the following website: www.arca.am.
Is it possible to immediately activate the amount credited to the card?
Punct Yes, the amount credited to the card is activated within a few minutes.
Is it possible to provide a plastic card earlier, with an extra payment?
Punct Yes, it is possible. Get familiar with the plastic cards of "ARMECONOMBANK" OJSC.
Is it possible to receive countless transfers from abroad to the card account, without visiting the Bank?
Punct Yes, it is possible. You can receive countless transfers from abroad within just a few minutes through Cash2Card service.
Is it possible to get a multi-currency plastic card?
Punct Multicurrency plastic cards are not yet issued, but it is possible to make transfers between cards of different currencies issued by RA banks. At "ARMECONOMBANK" OJSC encashment points (branches and the Head Office), it is possible to make encashment from foreign currency plastic cards both in foreign currency and AMD, whereas from ATMs, only in AMD.
Is it possible to replenish the card account through TelCell system ?
Punct Yes, a card account may be replenished through Telcell system, as well as through EasyPay, iDram and  Mobidram  payment and settlement systems.  
Is it possible to choose the PIN code of the card account personally and change it time to time?
 
PunctCurrently, the PIN code of the payment card is provided with a closed envelope along with the card, which you can change through an ATM at any time.
Is it possible to credit amount to a plastic card and transfer it to another card account? 
 
Punct The payments can be implemented through ArCa.am application and cabinet.arca.am website, as well as through AEB Mobile application’s card to card transfer.  It is possible to make transfers from one card account to another through AEB Mobile application’s transfers within Armenia section. By the way, you can sign in ArCa.am application and cabinet.arca.am website with the same username and password.
 
Is it possible to immediately activate the amount credited to the card?
 
Punct The amount credited to the account is activated within 15 – 20 minutes. Amounts transferred to the account from 930 to 1200  are activated up to  1300.  
 
Is it possible that the card won’t be swallowed by an ATM after entering incorrect PIN code for three (3) times successively?
Punct No, it is impossible. In case of entering wrong PIN code for three times successively, the card, based on safety rules, will be confiscated by an ATM.  
Is it possible to make a transaction through a POS terminal with newly unblocked card?
PunctNo, it isn't.  After the unblocking of the card at least one attempt of a transaction or a balance inquiry mast be executed through an ATM. Afterwards you can implement transactions via POS terminals. Otherwise the card will be blocked again.  
Is it possible to use ArCa Classic MIR card abroad? 
 
Punct Yes, it is. ArCa Classic MIR cards can be used in Russian Federation, Crimea as well as in the countries that have joined Russian’s NSPK payment and settlement system. For more information please visit the link: https://mironline.ru/payment-system/geo/ .  
Is it possible to be served at LoungeKey lounges without PriorityPass cards?
 
PunctYes, it is. Visa Infinite and Visa Platinum cards include PriorityPass service.  The holders of Visa Infinite cards can enjoy 6 free visits to LoungeKey lounges per year and Visa Platinum cardholders  can visit LoungeKey lounges twice a year. In all other cases the cardholder shall pay USD 27 or equivalent foreign currency (for travel companions as well).
Is it possible to attach other cards to MasterCard ARMECs Gold and Standard cards and use it after preterm repayment of the credit line?
 
Punct No, it isn’t. No other cards are attached to MasterCard ARMECs cards and after full repayment of the credit line the card is closed as well.  
Is it possible to get Visa Infinite card’s insurance policy without visiting the Bank?
 
PunctYes, it is possible.  You should visit http://www.cardholderbenefitsonline.com/ website and fill in Visa Infinite card’s 16 digits  in an appropriate field of Insurance Benefits section and get a form of insurance policy. The insurance policy will be valid for 90 days after the day of filling the form. The insurance policy is available if minimum 50% of paid amount has been executed with Visa Infinite card.  
 
Is it possible to make payments without visiting the Bank?
 
Punct It is possible to implement payments through any payment terminal, as well as AEB mobile application and https://payments.aeb.am  internet platform. Through the aforementioned internet platforms the customers can make payments, repay loans and add amounts to bank and card account.  
   
Is capitalization of interest amounts of the deposit possible? 
 
Punct In case of Child deposit,  it is possible; in case of other types of deposits, no, it is not possible 
   
 Is capitalization of interest amounts of the deposit possible?  
 
Punct In case of Child deposit,  it is possible; in case of other types of deposits, no, it is not possible 
 
 Is it possible to maintain  accrued interest amounts in case of premature withdrawal of the deposit?  
 
Punct In case of preterm  withdrawal of Child deposit, the interest amount accrued previously is retained (except the period between the last accrual date and deposit requirement date) and in case of “Beneficial” deposit  type, instead of defined interest amount, interest amounts on the Deposit are calculated and paid at  recalculated  interest rate of the early repaid Deposit 
   
 Is it possible to add amounts to the deposit placed for up to 6 months term?   
 
Punct It is possible to add amounts to “Classic” deposit type on the prolongation day in the amount of deposit balance 
   
 Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?  
 
Punct Should “Classic” deposit be placed for 274 days or longer or be prolonged for a term no shorter than the aforementioned, the Depositor may supplement the Deposit only by the 180th day preceding the expiry of the (prolonged) term of the Deposit and only with amounts not exceeding  the Deposit balance 
   
 Is it possible to add amounts to the deposit periodically? In case it is possible how frequently and till when?  
 
Punct 1. Should “Classic” deposit be placed for 274 days or longer or be prolonged for a term no shorter than the aforementioned, the Depositor may supplement the Deposit only by the 180th day preceding the expiry of the (prolonged) term of the Deposit and only with amounts not exceeding  the Deposit balance
Punct 2. In case of “Beneficial”  deposit, the deposit may be supplement at any frequency and with any amounts  but no more than  the maximum amount of the deposit by the 91st day preceding the expiry of the term of the Deposit in case of AMD and by the 180th  day in case of foreign  currency.
Punct 3. In case of “Child” deposit type, the deposit may be supplemented at any moment and with any amounts up to the 60th  day before the expiry of the term of the deposit.  
     
ՀՀ դրամ
Punct ՀՀ Դրամ Ներգրավման ժամկետ 20-ից - 29օր 30-ից - 90 օր 91-ից - 182 օր 183 ից274 օր 275 ից - 366 օր 367 ից - 545 օր 546 ից - 728 օր Տոկոսագումարի վճարումը ամսական տարեկան տոկոսադրույք - 5.30% 6.25% 7.25% 8.00% 9.00% 9.25% տոկոսային եկամտաբերություն - 5.43% 6.43% 7.50% 8.30% 9.38% 9.65% Տոկոսագումարի վճարումը եռամսյակային տարեկան տոկոսադրույք - - - 7.35% 8.10% 9.10% 9.35% տոկոսային եկամտաբերություն - - - 7.56% 8.35% 9.42% 9.68% Տոկոսագումարի վճարումը ժամկետի վերջում տարեկան տոկոսադրույք 3.00% 5.50% 6.50% 7.75% 8.50% 9.25% 9.50% տոկոսային եկամտաբերություն 3.04% 5.62% 6.61% 7.82% 8.50% 9.05% 9.09%   3.00% 3.00% 3.00% 3.00% 3.00% 3.00%
5.50%
Updated:
Updated: 12/10/2020 10:47