05.07.2025
Competitive workplace
Responsible duty-operator at Customer support center /night-shift/
Required education
Higher education
Required work experience
Working experience in the banking sector will be considered as an advantage
Job responsibilities
• Answering the customers calls
• Receiving and processing callback requests through the Bank's website, responding to messages sent to the Bank's website, Facebook, and Instagram pages
• Providing information to customers regarding the services and products offered by the Bank and implementation of sales
• Compilation of proposals aimed at improvement of customer service and service provision and submission to the Head of Division
• Observing suspicious transactions generated by “Fraud-monitoring” subsystem of “SmartVista” system
• Participation to other activities of the Division
• Receiving and processing callback requests through the Bank's website, responding to messages sent to the Bank's website, Facebook, and Instagram pages
• Providing information to customers regarding the services and products offered by the Bank and implementation of sales
• Compilation of proposals aimed at improvement of customer service and service provision and submission to the Head of Division
• Observing suspicious transactions generated by “Fraud-monitoring” subsystem of “SmartVista” system
• Participation to other activities of the Division
Professional knowledge and skills
• Integrity and reliability
• Punctuality
• Communication skills
• Service skills
• Ability to ensure the necessary quantity of work
• Excellent analytical thinking skills
• Team-working skills
• Cooperation and negotiation skills
• Initiative and Decisiveness
• Ability to solve business problems
• Flexibility
• Ability to work under pressure
• Punctuality
• Communication skills
• Service skills
• Ability to ensure the necessary quantity of work
• Excellent analytical thinking skills
• Team-working skills
• Cooperation and negotiation skills
• Initiative and Decisiveness
• Ability to solve business problems
• Flexibility
• Ability to work under pressure
Technical skills
Good knowledge of MS Office software
Languages
Armenian- excellent
English and Russian- good
English and Russian- good
Required documents
All the candidates shall send their CVs to hrm@aeb.am e-mail address. The subject field of the message should be filled with name, surname of the applicant and with the vacancy name. It is mandatory to attach photos to the CVs. Only short-listed candidates will be informed.
Contact us
Tel: 010 510 910 (internal: 9605, 9661 (Personnel Management and Training Programs Division)