Consumer Rights
Dear customer,
Any person has the right to receive the information specified in Article 20, Part 3, Article 43, Part 2 of the Law of the Republic of Armenia on "Banks and Banking" regarding "ARMECONOMBANK" JSC within three banking days after submitting the written application. copies. You can find the law at the following link: https://www.arlis.am/DocumentView.aspx?docid=146430
- Cost of delivery of the information by mail (weighting up to 150 grams) is AMD 1,140 (including VAT),
- Hard copies provided on the spot or delivery by e-mail is free of charge,
- To obtain information on ARMECONOMBANK OJSC, please call +374 8000 86-86 or +374 10 510-910 or visit ARMECONOMBANK Head Office or branches.
You can submit your applications, appeals and claims in the following ways:
- Hand-delivery to Head Office or branches,
- Mail to ARMECONOMBANK OJSC, 23/1 Amiryan, 0002, Yerevan,RA.
In order to receive information on complaints, the client can call the Head of the Legal Department of <<ARMECONOMBANK>> OJSC, Ombudsman Vrezh Jhangiryan, on +37410510910*9999#.
Should a customer receive no reply from the Bank to his/her complaint/claim within 10 working days or not be satisfied by the final answer to such complaint/claim, he/she shall be entitled to file a claim with the Financial System Mediator.
Financial System Mediator
“Elite Plaza” Business Center,
7th floor 15 Khorenatsi str.,
Yerevan 0010, Armenia
Tel. (+374 60) 70-11-11
Fax (+374 10) 58-24-21
Website: www.fsm.am
E-mail: info@fsm.am
The Bank has not waived the right to dispute the Financial System Mediator's decisions only for monetary claims. That is, in some cases "ARMECONOMBANK" OJSC may judicially dispute the Financial System Mediator's decisions against "ARMECONOMBANK" OJSC.
Social and Environmental Management Executive:
Artyom Baghdasaryan
Email: artyom.baghdasaryan@aeb.am
Phone: +374 10 510-910, (extension 9033)
Social and Environmental Management Specialist:
Anna Yeghoyan
Email: anna.yeghoyan@aeb.am,
Phone: +374 10 510-910 (extension 5111),