Frequently asked questions

The Frequently Asked Questions section is designed to answer the most common questions that often arise regarding our services or products. It is designed to help you quickly find the information you need and solutions to potential problems.

Frequently asked questions
What interests you?
AEB mobile/AEB Online
  • How to activate the AEB mobile application?
  • How to register in the AEB mobile application?
  • Is it possible to activate AEB Mobile system without visiting the Bank?
AEB mobile/AEB Online
Loans
  • Is it possible to apply penalties in the case of loans?
  • Is it possible to mortgage real estate?


Loans
Plastic cards
  • Is it possible to set or change the PIN code of a plastic card independently, without visiting the Bank?
  • Is it possible to increase the daily cash withdrawal limit for ArCa plastic cards?
Plastic cards
Deposits
  • Is the interest amount capitalization possible?
  • Is it possible to get accrued interest amounts in case of premature withdrawal of the term deposit?
Deposits
Updated: 16/05/2025 09:23

How can we help you?

How to get a plastic card?
How to get a plastic card?
How to make a transfer?
How to make a transfer?
How to become a customer?
How to become a customer?