Responsible duty-operator at Customer support center /night-shift/

• Answering the customers calls
• Receiving and processing callback requests through the Bank's website, responding to messages sent to the Bank's website, Facebook, and Instagram pages
• Providing information to customers regarding the services and products offered by the Bank and implementation of sales
• Compilation of proposals aimed at improvement of customer service and service provision and submission to the Head of Division
• Observing suspicious transactions generated by “Fraud-monitoring” subsystem of “SmartVista” system
• Participation to other activities of the Division

• Integrity and reliability
• Punctuality
• Communication skills 
• Service skills
• Ability to ensure the necessary quantity of work
• Excellent  analytical thinking skills
• Team-working skills
• Cooperation and negotiation skills
• Initiative and Decisiveness  
• Ability to solve business problems 
• Flexibility
• Ability to work under pressure

Higher education   

Working experience in the banking sector will be considered as an advantage

Good knowledge of MS Office software

Armenian- excellent
English and Russian- good